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FAQ

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Payment and cancellation policy

Yes! SGT Auto Transport accepts payment with credit card. Be sure to request your customized quote from one of our shipping agents.

The total cost depends on a few components:
Type of vehicle: size and weight
Condition: running or not running. Running means the engine starts and the car moves on its own power. Not running means the car does not start.
Type of trailer: open or enclosed
Distance/mileage: amount of miles between your "to" and "from" locations
Location: metro or rural area
Modifications: lowered, lifted, larger tires, racks on top, etc.
Seasonal fluctuations: seasonal supply and demands change on certain routes
Our quotes are valid for 7 days.
We will process a small partial payment once your vehicle has been assigned to a carrier (dispatched). The final balance is payable via cash or certified funds on delivery.
Yes, as specified by Federal Law, a trucker must be paid in full for services rendered. It is also in your best interest to pay the trucker in full. If you withhold the trucker’s payment partially or in full, he/she can legally hold the vehicle, until all applicable fees are paid. But not to worry, we are here to help! If you experience any difficulties, don’t hesitate to contact us.
Final balance is payable via cash or certified funds.
The rates from SGT Auto Transport are all-inclusive.
We appreciate every military service members service to our country. Our military discounts apply to active duty and reserve members.
Neither the original purchase price nor the current value of the vehicle affect your shipping rate. We consider dozens of factors when determining the cost of shipping, click here to learn more.
Credit cards are accepted for the balance only when discussed prior to completing an order setup. Personal checks are not accepted- no exceptions.
Yes! Please speak to one of our shipping advisors to receive your custom, multi-vehicle quote.
In the event that the customer requests a cancellation, deposits taken by SGT Auto Transport will not be refunded once a driver/carrier has been dispatched. Our services are considered rendered when a Carrier (transporter) is assigned to an order. Cancellation requests must be submitted in writing, phone requests will not be accepted.

Insurance and personal items

Free of charge you can have up to 100 lbs of items secured to one box or suitcase in the trunk only. Please speak to a shipping advisor if additional weight is needed.
Your vehicle is covered under the carrier’s cargo insurance policy throughout the duration of transport. Most policies are for $100k for open transport and $250k for enclosed transport.
No, personal items loaded are not covered by the carrier’s cargo insurance. Often times customers ship bedding, kitchen items, etc.
At delivery, inspect the vehicle and if there are any damages, please note the damages on the Bill of Lading (BOL)/Condition report. Make sure to get a copy of the delivery BOL from the carrier. If possible, take pictures of the damage. Please make sure to contact a claims advisor to request a certificate of insurance (COI) for the carrier so that you can submit a claim. SGT Auto Transport will help with the claims process.
We will provide you with the carrier’s cargo insurance at request.
No, all out of pocket expenses are the carrier’s responsibility. There is $0 deductible to you.
Please note, that personal items are not covered by the carrier’s cargo insurance. As such, any damage caused by movement of the personal items will not be covered.
No. Your vehicle is covered under the carrier’s cargo insurance.

Pick-up and delivery timeline

Yes, we can. However, you have to decide whether you need the car picked up by a specific date or on a specific date. Please speak to a shipping advisor for a customized quote if you need a guaranteed pick up.
Transit time is calculated based on the mileage and time that carriers are allotted each day per DOT. Please check with your shipping advisor for estimated dates based on your exact shipment.
We encourage all customers to physically be present for pickup and delivery. However, you can appoint a representative that is at minimum 18 years of age to be your proxy.
We encourage customers to book within 2 weeks of the first available ship date. Of course, if you are in a hurry simply give us a call and one of our shipping advisors can get you scheduled.
It is best to leave ¼ tank of fuel or less in the vehicle due to weight restrictions.
Make sure to have ¼ tank of fuel or less in the vehicle and have the vehicle washed to ensure an accurate inspection.
SGT Auto Transport will provide pickup details once the carrier is assigned to the order. The assigned carrier will reach out to you directly to coordinate a date/time for pickup.
Yes! Please let us know immediately if your shipping dates have changed.
No, we only need the keys to the vehicle.
Make sure to have ¼ tank of fuel or less in the vehicle and have the vehicle washed to ensure an accurate inspection.
The Bill of Lading is an important document used in the auto transport industry as well as other forms of cargo shipping. The bill of lading is a legal document which will specify exactly what vehicle is to be transported from location A to location B and by whom. It will document the condition of the vehicle before it is turned over to the trucker at pickup and then document the condition again before it is turned over to the owner at delivery. The bill of lading serves as the contract between the trucker and the vehicle owner and includes the terms of that agreement. The final function of the Bill of Lading is as a receipt for the transaction. While the customer booking the transaction or the owner of the vehicle does not need to be at pickup or delivery to sign the Bill of Lading personally, it is highly recommended that a representative who is at least 18 years of age is there to sign it because it is an important legal document for the transaction.
SGT Auto Transport does not use terminals so your service is door to door, as long as there are no truck restrictions in your area. You may be asked to meet at a nearby location for a smoother pickup/delivery.
Yes, as long as you can provide the correct pickup and delivery ZIP codes we can provide you with a quote.
Transit times are based on the amount of mileage your vehicle is to be transported. Please consult with your shipping advisor to receive an estimated transit time for your shipment.

Types of car shipping services

A typical auto transport trailer has 2 levels (decks). Top-loading will protect your vehicle from possible fluid leaks from other vehicles above it, in addition, there's less chance for small rock chips to occur. In the normal course of work, truckers would place some vehicles on top and some on the bottom. Please note that a trailer with a single deck is still considered top load as it ensures that there will be no vehicle above yours.
Open transport is the most common car shipping method. A car on this is exposed to outside elements such as rain, sun, dust, etc. It is a safe and secure way of transporting your vehicle. New cars are delivered to dealers by open trailer. With open car shipping you have the option to request top load for extra protection. Enclosed transport is often desired for owners of collector cars and used for classic, luxury, vintage, custom and sports cars. The vehicle is not exposed to weather elements and flying objects and prevents possible rock chips.
That depends on the car shipping service you choose. It will be either an open or enclosed trailer hauling multiple vehicles.
We offer open and enclosed transport services.
Yes, we ask the the vehicle be able to roll, brake and steer. If the vehicle is unable to move, we ask that a forklift be available for loading and unloading.
Yes, SGT Auto Transport can service your modified vehicle. Please check with your shipping advisor for more information.
No, the carriers are only licensed for motor vehicle cargo. (We specialize in auto shipping business. We could refer to moving companies that will make us helpful)
Yes, however, the ground clearance will determine if you can ship the vehicle via open transport safely or if it will need to go enclosed.
Yes, please speak to a shipping advisor for a quote!
Yes, please contact one of our shipping advisors to discuss your options.
Yes, we recommend enclosed transport service for collector cars.
Yes, please speak to a shipping advisor for a quote.
Yes, we ship vehicles from many auctions. Speak to a shipping advisor for auction details.
Yes! Please be sure that the vehicle’s operating status is confirmed prior to booking the shipment. Often times vehicles no longer run after sitting in storage for some time. All storage charges need to be paid in full to the facility as well prior to pickup.
SGT Auto Transport does not ship boats at this time.
Yes, please speak to a shipping advisor to discuss. Please note, the rate to ship a modified vehicle may vary due to the space allowed on the trailer.
We cannot fulfill the entire shipment to or from and international destination but we can take it to or from a U.S. Port.
This means that the truck driver will pick the vehicle up and drop it off as close to your home as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are enormous and need a lot of room to maneuver and turn around, so if access to your home is restricted by narrow streets, low-hanging trees, speed bumps or tight turns the driver may ask that you meet the truck at a large parking lot nearby such as a grocery store. You will receive a call directly from the trucker if these alternative arrangements are necessary.
We do not offer GPS tracking, however, you are able to communicate with the carrier for status updates.
Yes, please speak to a shipping advisor for a quote.

Useful information

SGT Auto Transport is licensed by the FMCSA for broker authority status.

Cancellation Process - All requests need to be submitted in writing to:
info@sgtautotransport.com. Refunds are processed within 24-48 hours.

A carrier operates trucks and often times is an owner-operator who only schedules shipments through a broker and serves only a few routes. A broker has a huge network of car carriers serving the whole country. In most cases, a broker can give you a lower rate since they have multiple carriers competing to transport your vehicle. Brokers also verify the USDOT authority, federal licenses and cargo insurance of the carrier company transporting your vehicle. A broker is an expert in the industry and will guarantee that your car is shipped by a legitimate carrier. It can be difficult to verify these things on your own.
Yes, once your order is placed you will receive an order confirmation that you will review and electronically sign.
SGT Auto Transport has been in business since June 2014. We are a family run company whose focus is customer satisfaction. SGT started to expand in late 2018 and has grown rapidly, with many satisfied customers. With over 200k carriers available we are easily one of the most qualified brokers in the nation to handle your shipment.
We offer door to door service as long as the location is accessible to large commercial vehicles. Of course, our drivers try their best to accommodate this. You may be asked to meet at a local business or nearby location if there are truck restrictions in your area.
No, since your vehicle will not be driven with the exception of loading/unloading.
Operable vehicles are those that are able to start, run and move under their own power. Inoperable vehicles do not run and need to be winched to/from the trailer if loading/unloading equipment is not available.
All cars are made differently and older model vehicles typically weigh more than new model vehicles. Weight is one of the contributing factors in determining the cost for a shipment.
We'll need to know the year of the vehicle and the full pickup and delivery addresses. We'll need your phone number and a good email for you in case we need to get in touch with you. We'll also need the name and at least one phone number for the pickup and delivery contact if it will be someone other than you. Finally we need a credit card to put on file. We authorize the card at the time you give it to us to make sure it was entered correctly but there is no charge and no hold until we schedule a trucker for pickup and provide you with his name and number. If you're booking in advance this won't happen until a few days before your first available date at the absolute earliest. If you choose to pay with PayPal instead, either the partial payment or the pay-in-full option will need to be paid at the time of booking.
We can create an order without an exact street address but we do need valid zip codes. The exact street address will be required prior to dispatching your order.
SGT Auto Transport ships many types of vehicles such as sedans, SUVs, pickup trucks, minivans, and regular cargo and passenger vans.
We will email you a copy of the quote which will lock in your quoted price for up to 7 days should you choose to book at a later date. Even if your quote expires the details are saved and can be quickly recalculated if you wish to book after 7 days. We also will not spam you nor will we sell your email address to anyone. If you prefer not to give an email address, feel free to give us a call at 1-866-774-6570 and we'll give you a customized quote over the phone with no personal details necessary.
This is the date that your vehicle is ready to ship on.